FAQ

How will I get my reading?

We deliver it to the email address on your order.

When will it arrive?

Your product page shows the delivery estimate. Timing starts after we receive everything required to complete your reading.

What details do I need to share?

Each product page has a “Your reading details” box. Most readings ask for your full name, date of birth and your question; relationship readings also ask for the other person’s name. Share only what you are comfortable including.

Which readings include a studio setup photo?

Check the “What you’ll receive” section on the product page. If a photo is included, we photograph the physical setup prepared for your order and send it with your reading.

Can I cancel my order?

You can cancel for a full refund before we begin preparing your reading. If there’s a delivery or quality issue, email [SUPPORT EMAIL] with your order number so we can help. See the Cancellation and Refund Policy for details.

Can I order more than one reading?

Yes. Each reading in your cart keeps its own details.

Need help with an order?

Email [SUPPORT EMAIL] with your order number. For privacy requests, contact [PRIVACY EMAIL].