Cancellation and Refund Policy

Effective [EFFECTIVE DATE]

To request a cancellation or refund, email [SUPPORT EMAIL] with your order number and a short explanation. You may cancel for a full refund if we receive your request before preparation begins. Once preparation of a customized reading has started, change-of-mind refunds are generally unavailable, subject to your legal rights.

If we miss the delivery window stated for your order, contact us to choose a revised delivery date or a refund for the undelivered item. If your reading is incomplete, materially different from its product description, or inaccessible, contact us so we can fix the issue or refund the affected item. This includes a missing photo when your product page lists one. If possible, report delivery or content issues within seven calendar days of receiving the order. Your legal rights apply regardless of that support window. Verified duplicate charges will be refunded.

Approved refunds are issued to your original payment method. Your bank or payment provider determines when the refund appears. Your rights under applicable consumer law remain available.